Refund policy

We roast in small batches and we want you to enjoy every bag. If something isn't right, tell us and we'll make it right.

Damaged, wrong, or missing items

If your order arrives damaged, if you received the wrong item, or if something is missing, email us at hello@cupofjocoffee.shop within 14 days of delivery with your order number and a photo where relevant. We'll send a replacement or issue a full refund, whichever you prefer.

Unopened coffee

Unopened bags may be returned within 14 days of delivery for a refund of the product price. Return shipping is the customer's responsibility unless the return is our error. Once we receive the bag we'll process the refund to your original payment method within 5 business days.

Opened coffee

For food safety reasons we can't accept returns on opened coffee. That said, if a bag doesn't taste the way it should, email us. Coffee is personal, and we'd rather help you find a blend you love than leave you with one you don't.

How to start a return

Email hello@cupofjocoffee.shop with your order number and what went wrong. Please don't send anything back before contacting us, so we can tell you where to send it.

Refund timing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the money to appear on your statement.